Author Archive

Formatting Issues in WordPress

Question

I have a client who put up his own WordPress site.  It’s nice and functional – the problem is he copied and pasted all his content into WP pages from another site we built about 2 years ago where we had put everything in from Dreamweaver or Word (and that worked – it was a Sitesell site).  So the formatting is askew in some cases since he’s not allowing the css built into his template to do its job.  His other site did well with some tables we had set up – WP not so much.  Most of the pages are ok because they are static. 

There are a few pages that we change monthly based on his upcoming teleseminars.  Every time I update those pages, the formatting goes bonkers again – bolds show up where they shouldn’t, font sizes change and things that were left justified are centered, etc.  Every time it’s something different and the page keep morphing like a bad Sci Fi movie.   I’m thinking it’s because everything originally came from another site and wasn’t entered into the page allowing for css to do its thing.  Is that the case, oh WordPress Wizard?  

I have to fix this page and I’m thinking I will just do it from scratch and manually put the content in a new page using the WP formatting.  If I do that, how do I get that page to be named the same as the old one without removing the old one (in case he decides he wants to go back to the crazy page)?  Also, I assume if I change the font style and size in the css for say the paragraph format or the Header 2 format, that will filter through the entire site, correct?  (He seems to think if I do it will change for THAT page only – he’s a dabbler and drives me crazy cleaning up after him.)

Thanks for your advice, Denise – I appreciate you and value you very much.

Blessings,

Brenda Zeller

Answer

Hi Brenda, 

YES – copying and pasting content from an old site is the problem and I would recommend rebuilding that page (or those pages) from scratch. 

As for creating a new page (without removing the old one) – what you will need to is change the permalink for the OLD page, then publish a NEW page and make sure the permalink is set to be the same as the old one.

And yes, any changes made to the main theme stylesheet (style.css) will apply to the whole wordpress site, not just an individual page.

Hope this helps! 

Denise

This is What Superb Customer Service Looks Like!

Superb customer service is the lifeblood of any business, be it brick and mortar or a business that operates largely online. You can hang coupons on my door all day long but if I have had poor customer experiences at the hands of your employees, the response is quite simple. My business goes elsewhere.

Great customer service lets your customers and clients know that you value them and you want them to be happy enough with your customer service to refer you to their circle of friends, family and customers. In short, great customer service is about reaching out and forming a relationship. How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”

These are examples of some truly great customer service experiences that I had lately and wanted to share with you.

Grasshopper Virtual Phone System for Entrepreneurs

Grasshopper Virtual Phone System for Entrepreneurs

Grasshopper

Hi, this message is for Denise Griffitts, (Click here to play message from Grasshopper)

This is Jonathan Kay, I am the Ambassador of Buzz here at Grasshopper. I actually just left you a voicemail but wanted to follow up with an email as well. I wanted to reach out to you as I really enjoyed your article “Does Your Small or Online Business Have a Toll Free Number”. First off, it was important to me that I connected and thanked you. Really appreciate you giving us the vote of confidence. I feel like people really don’t take enough time to just say “thank you”, so that is what I wanted to do.

I was excited when I saw your article as I was not familiar with The Virtual Assistant Industry prior to it! What else do you guys work on? Anything at all I could be a resource for, or something I could help with?

Thanks again.

Jonathan

(I did call Jonathan back to thank him and we had a great free-ranging chat on business, customer service, blogging and the Virtual Assistance Industry. Thank you Jonathan!)

Dominoes Pizza

A week or so my husband and I were both down with a miserable (and lingering) case of the flu but knew we were going to survive it when hunger pangs in the form of a rabid desire for pizza hit us both. I don’t normally like to order pizza but our survival that day clearly depended on somebody besides me cooking food for us.

It was a cold and rainy day and we didn’t want to infect the poor delivery person with what ailed us, so left this envelope on the door with a tip. The lady ran back to her car in the rain, grabbed a pen and some masking tape and put this back on our door and then gave a quick ring on the doorbell to let us know that our order had arrived. I was impressed! Now that is customer service and we definitely let the manager of her store know how much we appreciated that very kind gesture.

I would really like to hear of superb customer service that you have received. Please share!

 

My Website Does Not Bring In Virtual Assistance Clients

By Denise Griffitts · March 2, 2010 · Filed in Questions & Answers · No Comments »

Question:

Denise, I have looked at all of your websites and understand that you are a professional web developer as well as a virtual assistant. Very impressive!

My question to you is this. My website is not professionally built but I did what I could with the limited resources that I had at the time. It is an HTML site. Do you recommend that I move to WordPress.com?

Thank you in advance for your answer.

Monica, San Diego, CA

Answer

WordPress.com versus WordPress.org

WordPress.com versus WordPress.org

Hello Monica and thank you for stopping by. If you could send me the URL to your website I will be happy to look at it and make recommendations for you.

I can answer your WordPress question though. You NEVER want to have your business or professional blog on WordPress.com.  The distinction between WordPress.com and WordPress.org is a very important one and one that tends to confuse a lot of people.  WordPress.com allows you to build a blog but you are hosting your site on their servers, meaning that you cannot upload critical plugins, or post links to affiliate programs. Without the ability to upload plugins you will only have a blog. You cannot make it look or behave like a true website. There are also many miserable stories of people having long-time blogs hosted on WP.com only to have them shut down for a program violation. You do not want somebody else to be in charge of your business presence.

What I recommend you do is to do is install WordPress on your own server and use your own domain name. WordPress.org is free blogging software that you should be able to install directly from your C-panel. You will need a solid web host and for this we recommend HostGator.

If this is a project that you will be undertaking on your own, there are many great WordPress tutorials and forums available on the internet. Ben Cope, “The Internet Genius” offers a great FREE WordPress Tip of the Day series that are very helpful.

I hope this answer helps you and please visit again and often to submit questions about the Virtual Assistance Industry.

To train with Denise Griffitts to become a highly technically savvy, highly paid, highly sought-after Virtual Assistant please visit Virtual Assistance University.

**You have permission to reprint in your publication or to your website/blog any articles by Denise Griffitts found on this Website as long as Denise Griffitt’s name and contact information is included. Denise Griffitts, Virtual Assistance Industry Expert, http://askdenisegriffitts.com, info @ virtualassistantindustry.com.